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This recording is from a conversation with management at Del Rey Village Apartments in Dallas, Texas on August 29, 2025. It documents their response after I reported the roof collapse in my son’s bedroom. My son is terrified to return to his room due to safety concerns and the possibility of mold exposure. Despite the seriousness of the incident, management has not conducted a proper mold inspection or fully addressed the unsafe living conditions. This recording is submitted as evidence of their handling of the situation.
I would make a claim if you have insurance. it’s not safe for him to use anything out that room
This is exactly what is happening in The Oaks brand new senior community. They came in and did a bandage job to our units as well. If you get a lawyer plthat will tackle Texas please drop me a line . I am now on a inhaler and 5 coats were destroyed with mold and the poor management team here told me that’s what renters insurance is for, but I didn’t cause the mold, this is the second time .
that is not what renters insurance is for. it covers the cost of your losses due to negligence and incidents of other’s negligence
Management needs to do BETTER. I’ts not safe at all.
contact the health department and code compliance